Privacy Policy

Star

La Hougue Farms (1975) Limited trading as aMaizin! Adventure Park (“We”) understands that you are rightly concerned that your personal data will only be collected or used for any lawful purpose.  We are committed to processing your personal information in ways that comply with our legal obligations, and to being transparent with you about what we do with your personal information. 

We will not use or share your Personal Data with anyone except as described in this Privacy Policy. We take your privacy seriously and will only use your Personal Data for the sole use of this Service. We will never send you unsolicited ‘junk’ email or communications or share your Personal Data with anyone else who might.

This policy has been updated in May 2018 to prepare for the EU’s General Data Protection Regulation (“GDPR”) and Data Protection (Jersey) Law 2018, which both come into force on 25th May 2018.  We will keep our privacy policy under regular review and we will place any updates on this web page.

Our privacy policy details how we will collect and process your personal information and should be used together with the terms and conditions as listed on our Membership page.

The data controller is La Hougue Farms (1975) Limited and our OIC registration number is 53993.

Personal Information we may collect from you 

We may collect personal information which we receive when:

  • You visit our premises
  • You use our services
  • You use www.jerseyleisure.com (“our website”)
  • You interact with us on social media or
  • You contact us
  • You apply to join our team

We may collect the following types of information:

  • Your name, address, email address, telephone number(s) and other contact details
  • The date and time you used the service
  • Photos for identification of members listed on memberships
  • The names and dates of birth of individuals including spouse and child data
  • Your image and/or car number plate via CCTV
  • Your school/group’s name, school/group’s address and school/group’s telephone number(s)
  • Your payment information such as a credit or debit card details and bank account details
  • Your future communication preferences
  • Your IP address
  • Relevant medical details if our first aiders are treating you following an incident
  • Your right to work in Jersey and whether you are over school leaving age
  • Other personal information that you voluntarily provide us through your cv
  • Child data will be collected for memberships and birthday party information and will have been provided by an adult for the purposes used.

How do we collect this information?  

We collect your personal information: 

  • Directly: e.g. when you sign up to receive or use our services, you complete an information request, enter a competition or submit a job application
  • From publicly available sources: e.g. social media, internet services

Examples are as follows:

  • When you visit any of our websites, and use your account to buy products and services, or redeem vouchers from the Service on the phone, in a shop or online.
  • When you make an online purchase
  • When you create an account with us.
  • When you purchase a product or service in store or by phone but don’t have (or don’t use) an account.
  • When you engage with us on social media.
  • When you contact us by any means with queries, complaints etc.
  • When you ask us to email you information about a product or service.
  • When you enter prize draws or competitions.
  • When you choose to complete any surveys we send you.
  • When you comment on or review our products and services.
  • When you fill in any forms. For example, if an accident happens
  • When you’ve given a third party permission to share with us the information they hold about you.
  • When you use our car parks and till points which usually have CCTV systems operated for the security of both customers and employees. These systems may record your image during your visit

Why do we collect this information?  

We may collect your personal information so that we can: 

  • Answer your enquiries
  • Provide you with services that you request from us
  • Create and manage your membership, birthday party booking or group booking
  • Process payments for our services
  • Verify your identity for security purposes
  • Help make our website as useful to you as possible
  • Allow you to interact with us using social media
  • Deliver advertisements of services, events and offers that might be of interest you, but only where you have provided express consent
  • Assist you if you have a medical incident
  • Meet our legal obligations
  • Make recruiting decisions

Information which does not identify any individual may be used in a general way by us or third parties on our behalf, for purposes such as quality control or the improvement of our services and website.

Information may also be also be passed to a debt collection agency as per our membership terms.

Keeping you informed of our services, events and offers  

Our website and social media keep you informed of some of our news, events and services.

We are able to share further news, offers, details of events and services, and changes of terms in our monthly newsletter. You may opt out at a later date by using the ‘unsubscribe’ link at the bottom of our marketing emails or by contacting us. We will remove you from our marketing mailing lists as soon as is reasonably possible.

We will stay in touch by email regarding membership renewals, payment processing and issues, and confirmation of requested changes. 

Visiting our Website Cookies

When you first visit our website, you are given the option to accept cookies.

Cookies are small files of letters or numbers that will be downloaded onto your computer or device.  We use cookies in order to improve your browsing experience and make our website work more efficiently for you.  We also use cookies to obtain service information so that we can improve our site.

Please be aware that we do not have control over cookies used by our external third-party service providers.

Google Analytics and Google Adwords

We use Google Analytics to monitor how you use our website, for example which pages are visited and how long you spend on each page, which documents are downloaded, whether there are problems when completing forms or with links. By doing this, we can develop our website content and functionality in order to provide you with a better user experience. Data may also be collected and put together to make inferences about things such as your age, geographical location and interests, and it may be used by Google Adwords to display our adverts to you.

Data is passed to us in an anonymised form so we are unable to personally identify you. We do not hold any personal data collected by Google Analytics, nor can we access the data. You are therefore subject to Google Analytics’ Date Privacy and Security

You can opt out of Google Analytics’ tracking at any time by using Google Analytics’ Opt-Out Browser Add-on

You can opt out of personalised adverts by Google Adwords at any time by using your Ads Settings.

Links to other websites

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

Engaging with Social Media  

Social media platforms such as Facebook, Twitter, Instagram and YouTube are a great way for us to engage and communicate with you.

Please be aware that all users of social media platforms are subject to the terms and conditions of the platform provider as well as the privacy policies and use of technology such as cookies.  Information that you share with us through these platforms may therefore be used or sold for commercial purposes by the provider. 

When engaging with us through social media, please exercise caution with regards to your personal details and privacy. Never share personal or sensitive information with us through these platforms, for example names, addresses, emails, date of birth or membership numbers. If your query includes personal information, please Get In Touch through our website, or you can phone 01534 482116 during office hours.

How do we Handle your information?  

We are committed to keeping your information up to date a far as is reasonably possible. However, if you believe we have made an error, then please contact us and we will use reasonable endeavours to correct.

We are also committed to keeping your personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

Your information may need to be passed other companies in order to carry out our business activities or legal obligations. This includes third-party service providers such as accountants, auditors, insurance underwriters, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing and survey outsourced service providers that assist us in carrying out our business activities.

Our systems and those of our service providers are normally located within the UK or European Economic Area (“EEA”). However, third party service providers such as Survey Monkey, Google Analytics and Google Adwords transfer your data to, store and process it in the United States. These companies are certified as compliant with EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield and are therefore considered to have adequate data protection to facilitate the transfer of EU data. 

We do not, and will never, sell your personal information to any third parties. We will never share your personal information with third parties other than our service providers or where legally required. 

We will only retain your personal information for as long as it is needed to carry out a particular purpose or meet a particular obligation.

Security

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

We have put in place various security procedures as set out in this policy. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. We use SSL to encrypt data input before it is submitted, and our database is hosted in a secure data centre.

While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

If the Service is breached, we will notify all affected users within 72 hours of becoming aware of the breach, where feasible. A breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data. A breach can include:

  • Access by an unauthorised third party
  • Deliberate or accidental action (or inaction) by a controller or processor
  • Sending Personal Data to an incorrect recipient
  • Computing devices containing personal data being lost or stolen
  • Alteration of Personal Data without permission
  • Loss of availability of Personal Data.

The notification process of a breach will depending on the type of breach.

How can you manage your information?  

GDPR provides you with additional rights to your right to be informed (met by this policy) and your right to object to direct marketing.

You are provided with:

  • The right to access the data we hold about you
  • The right to have your data corrected if it is inaccurate
  • The right to have your data erased if we are no longer entitled to use it or are keeping it too long
  • The right to have your data restricted or blocked from processing
  • The right to object to processing carried out on the basis of legitimate interest
  • The right to port your data

To make a request to us relating any personal information we may hold, we need you to contact us in writing.

To better safeguard your information, we may take reasonable steps to verify your identity before granting access, making corrections or deleting your information.

How Can You Complain?  

If you are unhappy with the way that we have handled your data, please contact us in the first instance as we would like to resolve the issue personally.  We may have made a genuine error or missed a flaw in one of our processes; perhaps there are legitimate reasons why we have handled your data in a particular way.

If we are unable to remedy the issue to your satisfaction and you believe that we have handled your data unlawfully, you are able to report your concerns to the OIC.

Contact us

Write to us at:

La Hougue Farms (1975) Limited
T/A aMaizin! Adventure Park
La Grande Route De St Pierre
St Peter
Jersey
JE3 7AX

Or email: contact@jerseyleisure.com

 

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